Shipping Policy

Last Updated: July 2026

Thank you for shopping with BYOG.

Every BYOG gift box is carefully packed to order. Please read the following shipping information before placing your order.

Order Processing

Orders are typically packed and dispatched within 1-3 business days after payment has been received.

During busy periods, promotional events or public holidays, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Orders are only processed on business days (Monday to Friday, excluding public holidays).

Delivery

We currently deliver throughout South Africa.

Estimated delivery times after dispatch are:

  • Major cities: 1-3 business days
  • Regional areas: 2-5 business days
  • Remote areas: 3-7 business days

Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order.

Any applicable promotional shipping offers will be displayed during checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Delivery Address

Please ensure that your delivery details are correct before completing your order.

BYOG cannot be held responsible for delays or failed deliveries resulting from:

  • incorrect or incomplete delivery addresses;
  • incorrect recipient contact details;
  • the recipient being unavailable to accept delivery.

If a parcel is returned to us due to incorrect delivery information or unsuccessful delivery attempts, additional courier charges will apply before the parcel can be resent.

Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:

  • severe weather;
  • public holidays;
  • strikes;
  • courier delays;
  • high shipping volumes;
  • road closures or other unforeseen events.

BYOG is not liable for delays caused by third-party courier companies.

Damaged Parcels

Please inspect your parcel upon delivery.

If your order arrives damaged, incorrect or appears to have been tampered with, please contact us within 7 days of delivery by emailing byog.support@gmail.com together with clear photographs of:

  • the outer packaging;
  • the shipping label;
  • the damaged product(s).

We will investigate the matter and work with you to resolve it as quickly as possible.

Incorrect Orders

If you receive the wrong item or an item is missing from your order, please notify us within 7 days of delivery so we can investigate and arrange a suitable resolution.

Food and Perishable Products

Food products are packed carefully before dispatch.

For hygiene and food safety reasons, food products cannot be returned unless they arrive damaged, defective or spoiled due to manufacturing defects or courier mishandling.

Claims relating to food products must be supported by clear photographs and submitted within 7 days of delivery.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

BYOG

Kempton Park, Johannesburg, Gauteng, South Africa

Email: byog.support@gmail.com