Privacy Policy

Last Updated: July 2026

BYOG operates this website and online store using the Shopify platform. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name.
  • Billing and delivery addresses.
  • Email address.
  • Telephone number

Payment and transaction information (payments are securely processed through Shopify and our payment providers).

  • Order history.
  • Account information (if you create an account)
  • Communications you send us.
  • Device information such as your IP address, browser type and website usage.

Gift Recipient Information

As BYOG specializes in gifting, you may provide us with the recipient's name, delivery address and contact number when placing an order on their behalf.

We use this information solely to prepare, fulfill and deliver your order, and to contact the recipient only where necessary regarding the delivery. We do not use recipient information for marketing purposes unless they have independently subscribed to receive marketing communications.

By providing a recipient's information, you confirm that you are authorised to provide those details for the purpose of fulfilling your gift order.

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account or contact us.
  • Automatically through cookies and similar technologies when you use our website.

  • From Shopify and trusted service providers that assist us with payment processing, shipping and website operation.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Communicate with you regarding your order.
  • Respond to customer inquiries.
  • Process refunds or approved claims.
  • Improve our website and customer experience.
  • Prevent fraud and protect our business.
  • Comply with legal and accounting obligations.

If you subscribe to our mailing list, we may also send you promotional emails about BYOG products, offers and updates. You can unsubscribe at any time using the link included in every marketing email.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Help us improve your shopping experience.

You may disable cookies in your browser settings, although doing so may affect certain features of the website.

Sharing Your Information

We only share your personal information where necessary to operate our business, including with:

  • Shopify, which hosts our online store.
  • Payment providers to securely process payments.
  • Courier and delivery partners to deliver your orders.
  • Technology providers that help us operate our website.
  • Government authorities or regulators where required by law.

We do not sell your personal information.

Photographs Submitted to Us

If you contact us regarding a damaged, defective or incorrect order, we may ask you to provide photographs of the products, packaging or delivery.

These photographs will be used solely to investigate your claim and assist us in resolving the matter.

Security

We take reasonable steps to protect your personal information.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Investigate claims.
  • Prevent fraud.
  • Meet legal, tax and accounting requirements.

Your Rights

Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it where appropriate.

International Data Transfers

As our website is hosted on Shopify, your information may be stored or processed in countries outside South Africa. Shopify applies appropriate safeguards to help protect your personal information.

Compliance with South African Law

BYOG processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.

The updated version will always be published on this page together with the latest revision date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

BYOG

Kempton Park, Johannesburg, Gauteng, South Africa

Email: byog.support@gmail.com