How does BYOG work?

Browse our collection of gift-worthy products, add your favourites to your cart, and we'll carefully package everything into a beautifully presented gift box that's ready to be delivered.

Is there a minimum order value?

No. There is currently no minimum order value. You're welcome to order as little or as much as you'd like, subject to product availability and our standard delivery fee.

Can I send a gift directly to someone?

Absolutely! Simply enter the recipient's delivery details during checkout, and we'll deliver your gift directly to their door.

Will the recipient see the prices?

No. We never include invoices, receipts or pricing information inside our gift boxes.

Can I include a gift message?

At launch, complimentary gift messages are not yet available while we prepare our custom BYOG Message Cards.

This feature will be introduced shortly after launch, allowing you to include a personalised message with your gift at no additional cost.

We also plan to introduce a range of premium greeting cards that can be added to your order and personalised with your own message.

What's included in the gift packaging?

Every BYOG order is carefully hand-packed and beautifully presented.

Our standard gift packaging includes:

• A premium BYOG gift box
• Protective wood wool
• Satin ribbon
• Decorative presentation
• Seasonal or celebratory touches, where applicable (such as birthday confetti)
• Careful hand-packing to ensure your gift arrives ready to impress

Our goal is for every order to arrive beautifully presented, with no additional wrapping required.

Can I order products without the gift box or gift packaging?

While BYOG is a gifting business and beautifully packaging every order is at the heart of what we do, we understand that some customers may have specific needs.

If you would like to purchase products without our signature gift packaging, please contact us directly and we will do our best to accommodate your request.

Please note that this is not our standard offering, and arrangements will need to be made with our team in advance.

How much does delivery cost?

We charge a flat delivery fee of R150 anywhere in South Africa, regardless of the size of your gift box. For more remote areas, delivery costs may vary and will be calculated at checkout.

Why is the delivery fee R150?

Our delivery fee covers more than just courier costs.

It contributes towards the complete BYOG gifting experience, including our premium gift box, protective packaging, wood wool, ribbon, decorative presentation, careful hand-packing and delivery.

Rather than charging separately for packaging and presentation, we've included these costs in one simple flat delivery fee.

Where do you deliver?

We currently deliver throughout South Africa.

How long will delivery take?

Orders are usually packed and dispatched within 1-3 business days.

Delivery times will vary depending on your location and the courier.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information via email or WhatsApp/text where available.

What happens if I entered the wrong delivery address?

Please contact us as soon as possible.

If your order has not yet been been dispatched, we'll do our best to update the address.

Once the parcel has been shipped, changes may no longer be possible, and additional courier charges may apply if the parcel needs to be redirected or resent.

Can I choose exactly what goes into my gift box?

Yes! Every BYOG gift is completely customisable. Simply choose the products you'd like, and we'll package them into one beautiful gift box.

Will my gift look exactly like the website photos?

We do our best to accurately represent every product.

Because some products are handmade or natural, slight variations in colour, texture or appearance may occur.

If any packaging materials or ribbon colours become unavailable, we may substitute them with an alternative of equal or greater quality.

Can I return my order?

Returns are only accepted for products that arrive damaged, defective or incorrect.

Please refer to our Returns & Refunds Policy for full details.

Can I cancel my order?

Orders may be cancelled before dispatch and may be subject to a cancellation and handling fee.

Once an order has been dispatched, it cannot be cancelled except where required by law or where your order qualifies under our Returns & Refunds Policy.

What payment methods do you accept?

We accept the secure payment methods available during checkout through Shopify's trusted payment providers.

How can I contact BYOG?

Email: byog.support@gmail.com

For urgent order-related enquiries, you can also contact us via WhatsApp during business hours.

How quickly will I receive a response?

We aim to respond to all emails within 1-2 business days.

For urgent WhatsApp enquiries, we'll get back to you as soon as possible during business hours.

Still have a question?
We'd love to help! If you can't find the answer you're looking for, please email us at byog.support@gmail.com or contact us via WhatsApp for urgent order enquiries. Our team will get back to you as soon as possible.