Contact Us

We'd love to hear from you!

Whether you have a question about an order, need help choosing the perfect gift, or require assistance with your purchase, we're here to help.

Customer Support

Email: byog.support@gmail.com

We aim to respond to all enquiries within 1-2 business days.

WhatsApp Support

For urgent order-related enquiries, you can also contact us via WhatsApp.

WhatsApp: 068 905 6665

Please note that WhatsApp is intended for urgent enquiries only. While we monitor messages as regularly as possible, responses are provided during business hours. If we're unavailable, we'll get back to you as soon as possible.

Our Location

Kempton Park, Johannesburg, Gauteng, South Africa

Please note that BYOG is an online business and does not currently operate a public retail store or collection point.

Order Enquiries

When contacting us about an existing order, please include your order number to help us assist you as quickly as possible.

Business Hours

Monday - Friday: 10:00 - 17:00

Saturday, Sunday & Public Holidays: Closed

Messages received outside of business hours will be responded to as soon as possible on the next business day.

Frequently Asked Questions

For quick answers to common questions about shipping, returns and deliveries, please visit our FAQ, Shipping Policy and Returns & Refunds Policy pages.

Thank you for choosing BYOG. We appreciate your support and look forward to helping you create the perfect gift!